Dyffryn Clwyd Timber Co.
Effective Date: 1st May 2025
Welcome to the website of Dyffryn Clwyd Timber Co. (“we”, “our”, or “us”). By accessing or using our website, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our site.
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1. About Us
Dyffryn Clwyd Timber Co. is a UK-based business supplying timber products and forestry services.
Contact Details:
Email: dyffrynclwydtimberco@gmail.com
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2. Use of Our Website
You may use our website for lawful purposes only. You agree not to:
• Misuse the website or introduce malicious content (e.g., viruses, trojans).
• Copy, distribute, or modify any content without our written permission.
• Use the website in a way that could damage our reputation or operations.
We reserve the right to restrict or terminate access to the site at our discretion.
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3. Information Accuracy
We aim to ensure all information on our site is accurate and up to date, but we cannot guarantee it at all times. We accept no liability for any inaccuracies or omissions.
Descriptions of products and services are subject to change without notice.
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4. Prices and Transactions
If prices are displayed online, they are provided as a guide and may change. All purchases are subject to confirmation via written quotation or invoice. Terms of sale will be confirmed before any transaction is completed.
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5. Intellectual Property
All content on this site, including text, images, logos, graphics, and code, is the property of Dyffryn Clwyd Timber Co. or our licensors and is protected by copyright and intellectual property laws.
You may view and print content for personal, non-commercial use only.
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6. Links to Third-Party Sites
Our website may contain links to other websites. These are provided for your convenience. We do not endorse or control the content of any third-party websites and accept no responsibility for them.
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7. Limitation of Liability
To the extent permitted by law, Dyffryn Clwyd Timber Co. shall not be liable for any direct, indirect, or consequential loss or damage arising from the use of, or inability to use, our website or its content.
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8. Privacy and Cookies
Our use of your personal data is governed by our [Privacy Policy] and [Cookie Policy], which are available on our website.
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9. Changes to These Terms
We may update these Terms and Conditions at any time. Continued use of the site constitutes your acceptance of any changes. Please check this page periodically for updates.
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10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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11. Contact Us
For any queries regarding these Terms and Conditions, please contact:
Dyffryn Clwyd Timber Co.
Dyffryn Clwyd Timber Co.
Effective Date: 1st May 2025
At Dyffryn Clwyd Timber Co., we take pride in the quality of our timber products and services. If you are not satisfied with your purchase, this Refund Policy outlines your rights and our procedures.
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1. Your Right to Cancel (Consumers)
If you are a consumer (not purchasing for business use) and you bought products remotely (e.g. by phone, email, or online), you have the right to cancel your order within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013.
To cancel your order, please notify us in writing or by email within this period.
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2. Returns Eligibility
To be eligible for a refund:
• Items must be returned in unused, resalable condition.
• Returns must be made within 14 days of cancellation.
• You must provide proof of purchase (e.g., invoice or receipt).
Custom-cut timber, made-to-order products, or services that have already been provided may not be eligible for refund unless faulty.
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3. Faulty or Damaged Goods
If you receive goods that are damaged or defective, please contact us within 48 hours of delivery. We will either:
• Offer a replacement,
• Arrange a collection and refund, or
• Provide a suitable resolution.
Photos may be required to assess the damage.
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4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to your original payment method.
• Delivery charges may not be refunded unless the item was faulty or the order was cancelled under consumer rights.
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5. Return Costs
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked delivery service for any returns.
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6. Business Customers
Orders placed by trade or business customers are not covered by consumer cancellation rights. Refunds or returns will be handled at our discretion and subject to contract terms.
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7. Contact Us
To arrange a return, request a refund, or ask a question, please contact:
Dyffryn Clwyd Timber Co.
Copyright © 2025 Dyffryn Clwyd Timber Co. - All Rights Reserved.
Proarb Ltd trading as Dyffryn Clwyd Timber Co.